Shipping policy
Ruben Namibia Shipping Policy
Please note: Shipping estimates on this page relate solely to shipping
- Every item is shipped from either USA, Canada, UK, Australia, Germany or France, depending on the product.
- Our UK supplier will ship to UK and other countries, not USA
- Our US supplier will ship everywhere
- Please note that some countries may be subject to import duty, which is not part of the shipping price
- Shipping costs depend on country and weight so please check
- Shipping costs are calculated at check out
- Shipping times are listed at check out
- Some deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery (please refer to returns and refund policy).
- Please note, no compensation will be offered for any orders that take longer than the quoted times to be delivered. These quotes are based on estimates from our couriers and as such, they should not be taken as a guarantee of delivery.
- All missing parcels must be reported to our customer support team, rubennamibiamerch@gmail.com within 30 days of shipment to be eligible for a refund or replacement.
- If a shipping address is inaccurate or incomplete, the order will not be eligible for a refund or replacement.
- If an order is reported as missing after 30 days of shipment, the tracking will no longer be available to investigate with the courier, and the order will not be eligible for refund or replacement.