Privacy policy
Ruben Namibia Privacy Policy
Last updated: September 5, 2024
This Privacy Policy describes how Ruben Namibia Shop (the "Site", "we", "us" or "our" collects, uses, and discloses your personal information when you visit, use our
services, or make a purchase from rubennamibia.com (the "site") or otherwise
communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and & "your" means you as the user of the Services, whether
you are a customer, website visitor, or another individual whose information we have
collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to
our practices or for other operational, legal, or regulatory reasons. We will post the
revised Privacy Policy on the Site, update the "Last updated" date and take any other
steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months
personal information about you from a variety of sources, as set out below. The
information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect
about you to communicate with you, provide or improve or improve the Services,
comply with any applicable legal obligations, enforce any applicable terms of service,
and to protect or defend the Services, our rights, and the rights of our users or
others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact
with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated
with you. The following sections describe the categories and specific types of
personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
-Contact details including your name, address, phone number, and email.
-Order information including your name, billing address, shipping address,
payment confirmation, email address, and phone number.
-Account information including your username, password, security questions
and other information used for account security purposes.
-Customer support information including the information you choose to
include in communications with us, for example, when sending a message
through the Services.
Some features of the Services may require you to directly provide us with certain
information about yourself. You may elect not to provide this information, but doing
so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the
Services ("Usage Data"). To do this, we may use cookies, pixels and similar
technologies ("Cookies"). Usage Data may include information about how you
access and use our Site and your account, including device information, browser
information, information about your network connection, your IP address and other
information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from
vendors and service providers who may collect information on our behalf, such as:
-Companies who support our Site and Services, such as Shopify.
-Our payment processors, who collect payment information (e.g., bank
account, credit or debit card information, billing address) to process your
payment in order to fulfill your orders and provide you with products or
services you have requested, in order to perform our contract with you.
-When you visit our Site, open or click on emails we send you, or interact with
our Services or advertisements, we, or third parties we work with, may
automatically collect certain information using online tracking technologies
such as pixels, web beacons, software developer kits, third-party libraries,
and cookies.
Any information we obtain from third parties will be treated in accordance with this
Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
-Providing Products and Services. We use your personal information to
provide you with the Services in order to perform our contract with you,
including to process your payments, fulfill your orders, to send notifications to
you related to your account, purchases, returns, exchanges or other
transactions, to create, maintain and otherwise manage your account, to
arrange for shipping, facilitate any returns and exchanges and other features
and functionalities related to your account. We may also enhance your
shopping experience by enabling Shopify to match your account with other
Shopify services that you may choose to use. In this case, Shopify will
process your information as set forth in its Privacy Policy and Consumer
Privacy Policy.
-Marketing and Advertising. We may use your personal information for
marketing and promotional purposes, such as to send marketing, advertising
and promotional communications by email, text message or postal mail, and
to show you advertisements for products or services. This may include using
your personal information to better tailor the Services and advertising on our
Site and other websites. If you are an EEA resident, the legal basis for these
data processing activities is our legitimate interest in selling our products,
according to Art. 6 (1) (f) GDPR.
-Security and Fraud Prevention. We use your personal information to detect,
investigate or take action regarding possible fraudulent, illegal or malicious
activity. If you choose to use the Services and register an account, you are
responsible for keeping your account credentials safe. We highly recommend
that you do not share your username, password, or other access details with
anyone else. If you believe your account has been compromised, please
contact us immediately. If you are an EEA resident, the legal basis for these
data processing activities is our legitimate interest in keeping our website
secure for you and other customers, according to Art. 6 (1) (f) GDPR.
-Communicating with You and Service Improvement. We use your
personal information to provide you with customer support and improve our
Services. This is in our legitimate interests in order to be responsive to you, to
provide effective services to you, and to maintain our business relationship
with you according to Art. 6 (1) (f) GDPR.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the
Cookies that we use related to powering our store with Shopify, see
https://www.shopify.com/legal/cookies
We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set
your browser to remove or reject Cookies through your browser controls. Please
keep in mind that removing or blocking Cookies can negatively impact your user
experience and may cause some of the Services, including certain features and
general functionality, to work incorrectly or no longer be available. Additionally,
blocking Cookies may not completely prevent how we share information with third
parties such as our advertising partners.
Our website also recognizes the Global Privacy Control (GPC) signal, which enables
you to opt-out of certain uses or disclosures of your information. If you notify us of
your preference through GPC, we will treat such signal as a valid request to opt out
of sharing / targeted advertising for the associated browser or device, and, if we are
able to associate the device sending the signal to a Shopify account, we will apply
the opt out request to the account as well. To learn more about Global Privacy
Control, you can visit https://globalprivacycontrol.org/ . Other than the Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your web browser or device.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties
for contract fulfillment purposes, legitimate purposes and other reasons subject to
this Privacy Policy. Such circumstances may include:
-With vendors or other third parties who perform services on our behalf (e.g.,
IT management, payment processing, data analytics, customer support, cloud
storage, fulfillment and shipping).
-With business and marketing partners to provide services and advertise to
you. Our business and marketing partners will use your information in
accordance with their own privacy notices.
-When you direct, request us or otherwise consent to our disclosure of certain
information to third parties, such as to ship you products or through your use
of social media widgets or login integrations, with your consent.
-With our affiliates or otherwise within our corporate group, in our legitimate
interests to run a successful business.
-In connection with a business transaction such as a merger or bankruptcy, to
comply with any applicable legal obligations (including to respond to
subpoenas, search warrants and similar requests), to enforce any applicable
terms of service, and to protect or defend the Services, our rights, and the
rights of our users or others.
We have in the past 12 months disclosed the following categories of personal
information and sensitive personal information about users for the purposes set out
above in "How we Collect and Use your Personal Information" and "We Disclose
Personal Information"
Category
-Identifiers such as basic contact
details and certain order and
account information
-Personal information categories
listed in the California Customer
Records statute such as basic
contact details and certain order
and account information
-Commercial information such as
order information, shopping
information and customer
support information
- Internet or other similar network
activity, such as Usage Data
- Geolocation data such as
locations determined by an IP
address or other technical
measures
Categories of Recipients
-Vendors and third parties who
perform services on our behalf
(such as Internet service providers,
payment processors, fulfillment
partners, customer support partners
and data analytics providers)
-Business and marketing partners
-Affiliates
We do not use or disclose sensitive personal information without your consent or for
the purposes of inferring characteristics about you.
With your consent we share personal information for the purpose of engaging in
advertising and marketing activities, as follows.
We have “sold” and “shared” (as those terms are defined in applicable law) personal
information over the preceding 12 months for the purpose of engaging in advertising
and marketing activities, as follows.
Category of Personal Information Categories of Recipients
Identifiers such as name, e-mail address and phone number
Business and marketing partners
Commercial information such as records of products or Business and marketing services purchased partners
Usage Data Business and marketing partners
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third
parties. If you follow links to sites not affiliated or controlled by us, you should review
their privacy and security policies and other terms and conditions. We do not
guarantee and are not responsible for the privacy or security of such sites, including
the accuracy, completeness, or reliability of information found on these sites.
Information you provide on public or semi-public venues, including information you
share on third-party social networking platforms may also be viewable by other users
of the Services and/or users of those third-party platforms without limitation as to its
use by us or by a third party. Our inclusion of such links does not, by itself, imply any
endorsement of the content on such platforms or of their owners or operators, except
as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly
collect any personal information about children. If you are the parent or guardian of a
child who has provided us with their personal information, you may contact us using
the contact details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that
we “share” or “sell” (as those terms are defined in applicable law) personal
information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we
cannot guarantee “perfect security.” In addition, any information you send to us may
not be secure while in transit. We recommend that you do not use insecure channels
to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as
whether we need the information to maintain your account, to provide the Services,
comply with legal obligations, resolve disputes or enforce other applicable contracts
and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in
relation to your personal information. However, these rights are not absolute, may
apply only in certain circumstances and, in certain cases, we may decline your
request as permitted by law.
-Right to Access / Know: You may have a right to request access to
personal information that we hold about you, including details relating to the
ways in which we use and share your information.
-Right to Delete: You may have a right to request that we delete personal
information we maintain about you.
-Right to Correct: You may have a right to request that we correct inaccurate
personal information we maintain about you.
-Right of Portability: You may have a right to receive a copy of the personal
information we hold about you and to request that we transfer it to a third
party, in certain circumstances and with certain exceptions.
-Right to Opt out of Sale or Sharing or Targeted Advertising: You may
have a right to direct us not to "sell" or "share" your personal information or to
opt out of the processing of your personal information for purposes
considered to be "targeted advertising" as defined in applicable privacy laws.
Please note that if you visit our Site with the Global Privacy Control opt-out
preference signal enabled, depending on where you are, we will automatically
treat this as a request to opt-out of the "sale" or "sharing" of information for
the device and browser that you use to visit the Site.
-Restriction of Processing: You may have the right to ask us to stop or
restrict our processing of personal information.
-Withdrawal of Consent: Where we rely on consent to process your personal
information, you may have the right to withdraw this consent.
-Appeal: You may have a right to appeal our decision if we decline to process
your request. You can do so by replying directly to our denial.
-Managing Communication Preferences: We may send you promotional
emails, and you may opt out of receiving these at any time by using the
unsubscribe option displayed in our emails to you. If you opt out, we may still
send you non-promotional emails, such as those about your account or
orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us
using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need
to collect information from you to verify your identity, such as your email address or
account information, before providing a substantive response to the request. In
accordance with applicable laws, you may designate an authorized agent to make
requests on your behalf to exercise your rights. Before accepting such a request from
an agent, we will require that the agent provide proof you have authorized them to
act on your behalf, and we may need you to verify your identity directly with us. We
will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please
contact us using the contact details provided below. If you are not satisfied with our
response to your complaint, depending on where you live you may have the right to
appeal our decision by contacting us using the contact details set out below, or lodge
your complaint with your local data protection authority. For the EEA, you can find a
list of the responsible data protection supervisory authorities here
International Users
Please note that we may transfer, store and process your personal information
outside the country you live in. Your personal information is also processed by staff
and third party service providers and partners in these countries. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or
if you would like to exercise any of the rights available to you, please email us at rubennamibiamerch@gmail.com
For the purpose of applicable data protection laws and if not explicitly stated
otherwise, we are the data controller of your personal information.